We made our initial contact with Carla through Zillow. At that time we were looking in the Mount Vernon/Anacortes areas. Carla showed us a number of houses in our price range. We decided to expand our search to Bellingham. Carla very graciously offered to defer to a Bellingham realtor who migh know know more about that market. After having spent a few days with Carla, howevr, we didn't want to do business with anyone else. We quickly found the perfect house for us. Carla helped us evaluate the property and come up with an offer that was structured to our needs and some things we wanted done to the property. She suggested creative ways to get the package into our overall price goal. She handled all the give and take with the seller's agent and the lender. Every email was answered promptly, and Carla was always available to us regardless of the day of the week or time of day. When a last minute zoning/engineering question arose, she accompanied us to the City Planning Department and helped us to understand the process and ask the right questions. Although we were well into the transaction, we never felt any pressure from her to go through with the purchase if it wasn't absolutely what we wanted. The bottom line is that we liked her and trusted her judgment. By the time it was all over we felt like we were dealing with a good friend and not just a very capable agent.